General Questions
Are you open on the weekends?
Can I buy just doors?
No, our Ready To Assemble cabinets come with complete cabinets. Decorative door panels are available for purchase separately.
Can I buy replacement parts?
Yes, replacement hinges, drawer slides, etc are available for purchase.
Can I get samples of the cabinets?
Yes, sample doors are available.
Can I handle my own shipping?
All shipping is included with each purchase. Personal shipping options are not available.
Can I make changes to my order once it is placed?
Yes, changes can be made up until the order has been shipped. Please note there maybe restocking fees if changes are made after the order has all ready been packed for shipment.
Can I pick up my order from the main warehouse?
Personal or private pick up at the warehouse is not available.
Is there a restocking fee?
If there are changes to an order after it has been shipped there will be a 25% restocking fee.
Can my order be expedited?
If all items in the order are in stock we can look at rushing your order.
Do I need an appointment for the showroom?
Walk ins are welcome in store but in order to give you our complete attention we highly recommend making an appointment so we can schedule a private design consultation.
How do I select right or left-handed hinges?
Our Ready To Assemble cabinets will come pre drilled for either left or right hand hinges. For our wall cabinets its as simple as flipping it one way or the other for single hinged doors.
Are the cabinets strong enough to hold granite or concrete?
Our “all-plywood” construction ensures the strength required to support granite, concrete or any other countertop material that you may select. No additional cabinet reinforcement is required.
Are the insides of the cabinets stained to match the face frames and doors?
That depends on what finish you select. Some of our finishes do have a matching interior and others have a UV coated natural birch interior. Its always best to ask if it is a concern before purchase.
Are the sides of the cabinets finished?
Yes, all sides are pre finished. No need for finished panels.
Are any of the cabinets made of particleboard?
Our cabinet boxes are constructed using solid Birch hardwoods and furniture-grade plywood.
There is no particleboard contained in our cabinetry box. Our plywood is also CARB2 compliant. Painted doors will utilize high-quality HDF for longer life and to reduce the cracking that normally happens with hardwood joints over time.
Do I need end panels?
There are decorative doors you can purchase if you would like to upgrade your exposed ends.
How do I track a shipment?
Once an order has shipped you will receive an e mail with your tracking number, the shipping company your order has shipped out with as well as the contact number for the shipping company if you have any questions.
Do you have your own trucks?
We use a shipping broker to get the best possible rates with the most competitive trucking companies. We do not have our own trucks.
How long do I have to file a claim?
Freight damage claims must be filed within 5 business days of delivery.
My shipment was damaged, what should I do?
Please notate any damages with the freight company when accepting the delivery and take photos of the damaged items. Submit a claim online with the photos of the damages or send them immediately to kirk@topshelfcabinetscanada.ca We will review and replace damaged pieces in a timely manner.
What does curbside delivery include?
Curbside delivery is delivery to your yard if accessible. There will need to be a crew on site to help unload the truck. Trucking companies will not deliver the cabinets into the home for insurance purposes.
The box looked fine, but when I opened it up, there was damage. What should I do?
Take pictures of the damage prior to assembly. If pictures are taken after assembly it is hard for us to determine if the damage was done during assembly or not. Send a list of defects or damages along with the pictures to kirk@topshelfcabinetscanada.ca.
A cabinet I need is out of stock. Can I still order it now and have it shipped when it comes in?
Yes, you can order it and we will ship when it arrives or we can find another cabinet that may work in its place that is in stock.
A cabinet I need is out of stock. How long will it take for you to get it in?
It all depends, some out of stock items are 2-3 weeks and some are 60-90 days. It is best to ask before purchase of an item.
Do you offer installation services?
We do not offer installation services outside of our local area.
Do I need to hire someone to assemble the cabinets?
The assembly methods are very straightforward and we are confident if you follow our assembly videos you will not need to hire anyone.
Do I need to use wood glue to assemble the cabinets?
We do recommend using wood glue in all connections along with the metal clips provided.
Do I need toe kick?
Each cabinet does come with a toe kick but a toe kick skin is recommended to cover all bases after install to have a seamless look.
Do you carry the glass doors?
Yes, some cabinet lines have glass doors available.
Do you offer a warranty on the cabinets?
Yes, to the original consumer purchaser that Top Shelf Cabinets , door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service for the lifetime of the product (Proof of Purchase is required). This warranty is not transferable and only applicable to product used for residential purposes.