Return & Claim Policy
ORDER CHANGES/CANCELLATIONS AND DELIVERY
*After 1 business day from placing your cabinet order, changes/cancellations cannot be made and theorder will be processed and shipped as originally ordered. Door sample orders cannot bechanged/canceled. * If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed after shipment, most freight companies will charge a fee. Please be sure to ask the freight company about any applicable charges before changing a shipping address because youwill be responsible for any fees billed to Top Shelf Cabinets.
In addition, the freight companies will call you to schedule the delivery of your cabinet order (except for orders that shipGround, in that case, no one needs to be home). You must be home for the delivery, if not; the freightcompanies will charge a re-delivery fee which you will be responsible for. Any additional delivery feescharged by the freight companies will be the responsibility of the customer who placed and paid for theorder. All shipments are Curbside deliveries and will not be delivered into the home.
WHEN YOU CAN EXPECT YOUR CABINETS AFTER PLACING AN ORDER
Various finishes ship out of different warehouses throughout North America. If you are ordering multiplefinishes, you may receive separate shipments depending on which warehouses they are being shipped from. You will receive confirmation emails whenever your order (or part of your order) has shipped.
We need credit card authorization before any order can be processed so your credit card will be chargedwhen your order is placed. Most Ready to Assemble cabinet orders are in stock and will ship in 7-15 business days. Transit time can be an additional 6-10 business days. In some cases, there will be certainitems out of stock. Ifthis is the case, we will notify you and let you know when it will be in stock. Then you will have the option to:
- 1- Ship all in-stock items right away and the out-of-stock item(s) when they come in
- 2- Wait until all items are in, then ship
- 3- Cancel the out of stock item(s)
- 4- Switch the out of stock item(s) to another item that is in stock and ship the order (ex: switch a 15"drawer base to a regular 15" base or a W2130 to a W1830 with a 3” filler).
UPON RECEIVING YOUR SHIPMENT
Please closely inspect the shipment on arrival and take any pictures of visual damage on the pallet. If there is visual damage, please make a note on the drivers Bill Of Lading. If damage is noticed upon opening the boxes,please take pictures of the damaged items in the boxes, prior to assembling.
The damage claim cannot be filled if pictures are taken after assembly and or installation as we have no way of determining the damage was done onshipment or assembly/install. Once you have opened and inspected all items please send an e mail with photos email@example.com that includes the code of the cabinet the damage is from and what piece needs tobe replaced. Ie. W1230 Wall Cabinet –1 Door scratched.
ORDER CANCELED IN TRANSIT
If an order is canceled in transit you will be responsible for return shipping costs and may be subject to a 25% restocking fee. Top Shelf Cabinets cannot accepts returns on accessories (this includes, but is not limited to: crown, toe kicks, fillers, end panels, valances, refrigerator/dishwasher panels, mullion doors,decorative hardware or anything else listed under cabinet accessories) for any reason due to how easily they can be damaged during return shipment. You will be refunded within 7 business days after wereceive the shipment back and inspect it. If we find that there are damages due to transit, your refundmay take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim.
MEASUREMENTS AND FINISH
In the event that any mistakes are made in measuring or if any finish/cabinet quality is not what you expected, we cannot be held liable. We strongly encourage you to order a door sample before purchasing a kitchen. If you receive your delivery and realize it is the wrong size (due to measurementmistake) and/or color (not what you expected) we will be happy to refund or replace your order but you will be responsible for return and initial shipping charges and will be subject to a 25% restocking fee. It is very important to make sure that you measure your space accurately, and if you are having us design your kitchen, that you give us correct measurements and information that would be important to your design.
Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern inwood adds to its natural beauty and is not considered an imperfection. Environmental factors, includingbut not limited to artificial/natural light, moisture, cleaners, smoke, etc. may cause the darkening ormellowing of a cabinet over time. This is a natural process and can be expected. This warranty does notcover the natural aging or darkening/mellowing of wood color, the inherent growth characteristics of, orvariation in wood.Some of our cabinet lines feature a glazed finish which accentuates the door and drawer front profiles.This glaze is hand applied over a stain or paint and may, due to the nature of application, consist ofrandom drips, runs, etc. As glazing is a hand applied process, there will be variations in color andappearance from door to door and cabinet to cabinet. This is not considered a defect and is considerednormal with hand applied finishes.It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As aresult, cabinet lines with painted surfaces may show fractures in paint at joints. This is normal is notconsidered a defect.There is only one claim allowed per order so please take a close look at your purchase to make sureyou include all items that need replacing the first time.
IF WE SHIP THE WRONG PIECE
If the wrong size and/or color are shipped to you please contact us within 24 hours at 506-321-0044 firstname.lastname@example.org, and we will immediately process and ship your correct items as quicklyas possible.
The installation of the product is the sole responsibility of the purchaser. If there are any damages doneby or if the cabinets are not installed properly by the installer chosen by the purchaser Top ShelfCabinetsInc cannot be held liable.
As always, if you have any questions, please email us at: email@example.com